"I prefer the discipline of knowledge to the anarchy of ignorance”
David Ogilvy
Well researched products can and do still fail. It’s well
known that many customers will turn up at focus groups or answer questionnaires
telling organisations that they would buy a particular product – until it
actually comes time to buy it. To really test whether a product is likely to be
successful, Eric Ries, author of The Lean Startup, recommends launching with a
Minimum Viable Product.
Ries states that too many organisations begin with an idea for
a product that they think they really want – but don’t really know. He recommends
that a company should not bother wasting time and money building products when we
don’t yet know if they’re going to be successful. Instead he suggests
maximising learning – spend time testing and refining a minimum viable product
to test if it’s worth it. That minimum viable product will usually have core features
only, the minimum that allow the product to be deployed but no more. Organisations
can then learn from these customers, if and how they;re using the product, what
features they use and don’t etc. In this way, organsations can test the product
hypothesis and reduce the chance of failure.
How does this work in practise? For websites, an organisation
could build a website with only one page, perhaps with a link for "more information" or
to "purchase". But instead of linking to a purchasing system at that point, the
information is simply recorded by the organisation. That’s exactly what Eamonn
Grant, local businessman did when he launched his business Photobooth.ie. The
company specialises in bringing photo booths to weddings but at the time Eamonn
started the business, the concept did not exist in Ireland. Instead of building
the product without knowing if there was a real demand for it, Eammon instead
built a website with a landing page and an order form. He then drove traffic to
the site. Without yet even having a product, Eamonn had dozens of orders in the
first few months of the website going live. So began to take bookings.
Then...he went about building the product!
In the example above, Eamonn spent a few hours and a
relatively small amount of money building a two page website and driving
traffic there. Using the concept of minimum viable product, the full website or
the physical product did not yet exist until Eamonn was absolutely sure he had
a product that people wanted. Now he could build the product in confidence!
No comments:
Post a Comment